In case of high payment, we may give you a confirmation call from credit card company for your safety. If you feel that your order is not a normal order, such as the use of a stolen card or someone else's name, you can pend or cancel your order at any time.
The name of the depositor entered during the order must match the name of the actual recipient.
Delivery Method : EMS
Delivery Country & Area : Request delivery country or area list confirmation
Delivery Cost : $17.50 ~ (Delivery cost varies by country or product weight)
Delivery Period : 7 ~ 10 days (Delivery period varies by country)
Delivery Guide : - You may have to pay extra for each country, region and product weight.
Your order will be delivered after payment is confirmed. However, depending on the product type, the delivery of the product may be delayed somewhat.
In the following cases, we will cancel the shipping charges paid for the replacement/return application. (Saving refund, Coupon refund)
- In the case of Miscarriage of foods other than orders / payment
- In the case of the quantity error or abnormality of an order/payment item
- In the case of order/payment item is damaged during the delivery
This is your responsibility in the following cases: (reduction refund possible, coupon refund not possible)
- If the requirements for STEAMBASE Customer Center are excluded
- In the case of an order cancellation, return or exchange is requested by the customer
- Customer's responsibility for a full-address delivery charge or exchange/return (Return fee - Contact Customer Center)
※ Please apply within 3 days from the date of receiving the service.